Refund policy

Returns & Refunds

At Aurora Hair Lab, we want you to feel confident in every purchase. If something isn't right with your order, we're here to help.

Returns

Eligible items may be returned within 14 days of delivery.

To qualify for a return, products must be unused, unopened, and in their original packaging and condition. For health, hygiene, and product-safety reasons, opened or used hair care, beard care, and personal care products cannot be returned.

To request a return, please contact info@aurorahairlab.com with your order number and reason for the return before sending your item back. Returns sent without prior authorization may not be accepted.

Return Shipping

For standard returns or changes of mind, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Orders

Your order should arrive exactly as expected. Please inspect your package upon delivery.

If an item arrives damaged, defective, leaking, or incorrect, contact us as soon as possible at info@aurorahairlab.com with your order number and photos of the item and packaging.

We'll review the issue and work with you to make it right. You will not be responsible for return shipping when the error is ours or an eligible item arrives damaged or defective.

Non-Returnable Items

For health and safety reasons, we cannot accept returns of opened or used hair care, beard care, beauty, or other personal-care products.

Gift cards, personalized/custom items, and items specifically marked Final Sale are also non-returnable.

If you're unsure whether your item is eligible, contact us before returning it and we'll be happy to help.

Exchanges

Need something different? Contact us and we'll help determine the best option.

For the fastest service, we may recommend returning an eligible item for a refund and placing a new order for the product you prefer.

Refunds

Once your return is received and inspected, we'll notify you by email.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional processing time before the refund appears on your account.

Questions?

We're here to help.

Email: info@aurorahairlab.com

Aurora Hair Lab
Your Hair. Our Science. Pure Results.