Cancellation policy

SUBSCRIPTION & PURCHASE OPTIONS POLICY

Overview

At Aurora Hair Lab, we offer flexible subscription and purchase options to help you maintain your hair care routine effortlessly. This policy outlines how our subscription program works and how you can manage your subscription.

Subscription Benefits

  • Automatic delivery of your favorite products at your chosen frequency
  • Never run out of your essential hair care products
  • Flexibility to modify, pause, or cancel at any time
  • Manage your subscription easily through your account

How Subscriptions Work

When you subscribe to a product, you'll receive automatic shipments based on your selected delivery frequency (e.g., every 30, 60, or 90 days). Your payment method will be charged automatically before each shipment is processed.

You'll receive an email reminder before each upcoming shipment, giving you time to make any changes to your subscription.

Managing Your Subscription

You can manage your subscription at any time by logging into your account at aurorahairlab.com. From your account dashboard, you can:

  • Change your delivery frequency
  • Skip an upcoming shipment
  • Update product quantities
  • Modify your shipping address
  • Update payment information
  • Pause or cancel your subscription

Cancellation Policy

You may cancel your subscription at any time with no cancellation fees or penalties. To cancel:

  1. Log into your account at aurorahairlab.com
  2. Navigate to your subscription settings
  3. Select "Cancel Subscription"

Alternatively, you can contact us at info@aurorahairlab.com or via live chat and we'll process your cancellation request promptly.

Cancellation Timing

To avoid being charged for your next shipment, please cancel at least 24 hours before your next scheduled delivery date. Cancellations made after your order has been processed cannot be refunded, but you may return the product according to our Refund Policy.

Pausing Your Subscription

If you need a temporary break, you can pause your subscription instead of canceling. Paused subscriptions can be reactivated at any time from your account dashboard.

Modifying Upcoming Orders

You can skip or modify your next shipment at any time, as long as the order hasn't been processed yet. Changes must be made at least 24 hours before your scheduled shipment date.

Refunds & Returns

Subscription orders are subject to our standard Refund Policy. If you're not satisfied with a subscription shipment, you may return eligible items within 14 days of delivery, subject to our 15% restocking fee.

Payment & Billing

Your payment method will be charged automatically before each shipment. If your payment fails, we'll notify you via email and attempt to process payment again. After multiple failed attempts, your subscription may be paused until payment information is updated.

Questions?

For assistance with your subscription or purchase options, please contact us:

Email: info@aurorahairlab.com
Phone: (570) 236-9921
Hours: Monday-Friday, 9 AM - 5 PM EST